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Delivery & Returns

Delivery

Delivery Times & Costs

Subject to payment and stock availability, orders received before 12 noon (GMT) on a working day are dispatched that day. Orders received after that time will be dispatched on the next working day. If any items are out of stock you will be advised promptly.

See below for estimations of the delivery costs and timescale:

UK Mainland: £5.95 or free on all orders over £100 | 1 to 2 working days

USA – 1 to 5 items:  £20 | 2 – 4 working days
USA – 6 + items: £25 | 2 – 4 working days

EU – 1 to 5 items:  £10 | 2 – 5 working days
EU – 6 + items: £15 | 2 – 5 working days

Rest of World – 1 to 5 items:  £20 | 2 – 8 working days
Rest of World – 6 + items: £25 | 2 – 8 working days

All mainland UK orders are dispatched on a next day service using DPD.  Orders to the USA are dispatched using DHL or another courier service. Belle Enfant uses a range of service to other regions.  Please ensure that someone is available at your delivery address to accept the goods, as a signature may be required. Please note orders cannot be sent to PO Box addresses.

Belle Enfant will make every effort to deliver your order within the estimated timescales, however delays are occasionally inevitable and the estimates relate to normal trading periods. Belle Enfant shall be under no liability for any delay or failure to deliver the goods within the estimated timescales and is not responsible for any delays caused by customs or tax clearance process.

*Carrier and delivery times to Northern Ireland, Republic of Ireland, Scottish Islands, Isle of Man, Channel Isles, Isle of Wight and Scilly Isles may vary.

If you have any questions regarding delivery, please contact us.

Import Duties

Orders delivered outside the EU may be subject to local taxes, import duties or customs charges. You are responsible for paying any import duty that may be payable on the goods when they reach their destination. Belle Enfant has no control over such charges and cannot predict them. We recommend you contact your local customs office for more information.

If charges are levied in your country and you refuse to pay them, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred, and the cost of returning the package. These costs will be subtracted from your order refund and your credit/debit card will be charged accordingly.

Should you wish to return any product that has been subject to local duty or taxes we are not able to refund any duties or taxes charged and you will be responsible for applying for a refund if applicable.

Cancelling an Order

Belle Enfant endeavours to provide the best customer service it can. Should a problem arise, every effort will be made to resolve the issue. However, should the problem be unsolvable, or you prefer to cancel your order please contact us. Unfortunately it will not always be possible to stop the order if the order has already been picked up by the delivery service. In this case Belle Enfant will not be liable for the postage. You are advised to check the process of the order before you request cancellation. Under the distance selling regulations, you have 7 working days (from the day you receive your order) to cancel your purchase. You will be liable for any charges incurred in returning the goods to Belle Enfant.


Returns

Belle Enfant understands that you might not be entirely satisfied with your purchase or may simply wish to return it, for a refund or to exchange an item for a different size or colour. You can return all items purchased from belleenfant-boutique.com up to 14 days after the delivery date.

To return an item please follow the steps outlined below:

  • Please email [email protected] to request a Return Authorisation Number (RAN);
  • Download and follow the instructions on the Returns Form;
  • Package up the item(s) together with the completed Returns Form; and
  • Item(s) must be received by Belle Enfant within 14 days from the date the order was delivered to the shipping

Belle Enfant recommends you use a tracked delivery method to return your unwanted item. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received back by Belle Enfant.

Once Belle Enfant has received and inspected the item and the Return Conditions are fulfilled, you will be refunded the money you paid Belle Enfant for that product minus the shipping charge.

*Sale items can be returned for a credit note following the same procedure for non-sale items as set out above.

Exchanges

You can exchange an item purchased from belleenfant-boutique.com up to 14 days after the delivery date. In order to exchange an item please follow the returns procedure and specify on the Return Form what item you would like in exchange for the returned item.

In circumstances where the item you wish to receive in exchange is of a lower value than the returned item, you will receive a refund for the price difference. In circumstances where the item you wish to receive in exchange is of a higher value than the returned item you will be charged the difference.

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